Privacy Policy
This privacy policy explains how Stately Park Homes (a trading name of Stately-Albion Ltd) collects, uses, and protects personal data when you use this website and submit a form to us through the site, including when third-party services are used as part of the website. Separate privacy notices may apply for other services or relationships.
Stately-Albion Ltd is the data controller for this website and is registered in England and Wales under company number 00790270.
Information we collect
When you submit a form on our website we collect the details you provide in the form fields, such as your name, contact details, postal address, enquiry type, comments, and any marketing preferences. If you contact us by phone, email, or post using the details on this website, we may keep a record of those communications.
When you browse our website we may collect technical and usage data, such as IP address, device and browser information, pages viewed, and approximate location derived from IP. Our hosting provider processes standard server logs for security, performance, and reliability.
Our website uses Google Maps. If you use map features or search by location, Google may receive your search terms and may collect location or device data in line with its privacy policy. If you view 360-degree tours, the tour provider may collect usage data and set cookies.
Please do not submit sensitive personal information through our website. If you provide information about someone else, you must have their permission to do so.
This website is not intended for children and we do not knowingly collect personal data from children.
How we use your information
We use your information to respond to enquiries, send brochures, provide customer support, arrange appointments, and maintain our records. Our systems and third-party services may send an automated acknowledgement or notification email to the address you provide. We also use information to operate and improve the website, measure performance and usage, and protect our services from spam and abuse. We do not use automated decision-making that has legal or similarly significant effects.
Legal bases for processing
We rely on consent for marketing communications and optional cookies. We process information to take steps at your request or to provide services you ask for, such as brochure delivery or responding to an enquiry. We also process information in our legitimate interests to run the website, improve it, keep it secure, and manage relationships. We may process data to meet legal obligations.
Marketing
We only send marketing communications if you have opted in. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We do not advertise or remarket to you unless you have confirmed your preference. If you opt out, we may still send service messages relating to your enquiry.
Sharing your information
We do not sell or rent personal data. We share information only when you ask us to (for example, to introduce you to a park operator) or when necessary to provide the services you request. Submitted form data is stored in a customer relationship management system operated by a third-party provider.
We also use third-party service providers to run the website and its features, including hosting, analytics, mapping, virtual tours, and security and spam prevention. These providers act on our instructions under appropriate contractual terms.
Where relevant, the privacy policies of those providers apply. For example, Google services (Analytics and Maps) are described at https://policies.google.com/privacy, Giraffe360 tours are described at https://giraffe360.com/privacy, Zoho services are described at https://www.zoho.com/privacy, and the Cloudflare security service is described at https://www.cloudflare.com/privacypolicy/. If you would like more detail about our current providers, please contact us.
We may also disclose information where required by law, to protect our rights, or in connection with a business reorganisation or sale.
International transfers
Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards required by UK data protection law.
Cookies and similar technologies
We use cookies and similar technologies to run the site and measure usage. This includes analytics cookies and cookies used by third-party services. We also store preferences in your browser's local storage to remember your settings on this website. You can control cookies through your browser settings, although blocking certain cookies may affect features and functionality of this website. See our Cookies page for more information.
Data retention
We retain personal data for as long as necessary to maintain our relationship with you, provide our services, or meet legal record-keeping requirements. If you exercise your rights, we will consider your request, but we may need to retain certain records where we have a legal obligation or overriding legitimate interest to do so. Marketing consent can be withdrawn at any time.
Where third-party services act as separate controllers, their retention practices are governed by their own policies and are outside our direct control.
Security
We use appropriate technical and organisational measures to protect your data and limit access to authorised staff and suppliers. Data submitted through this website is transmitted using HTTPS (encryption in transit).
Your rights
You have rights under UK data protection law, including the right to access your data, correct it, request deletion, restrict or object to processing, and request data portability. You may also withdraw consent at any time where consent is our legal basis. We may ask for information to confirm your identity before responding to a request. If you wish to exercise your rights, please contact us using the details below.
You can complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/.
Third-party links
Our website includes links to third-party websites that we do not control. We are not responsible for their privacy practices and recommend that you review their policies before clicking through and providing any information.
How to contact us
Data Controller
Stately Park Homes
Unit 20, Darren Drive
Prince of Wales Ind. Est.
Abercarn
NP11 5AR
United Kingdom
Phone: 01495 244 472
Email: datacontroller@stately.co.uk
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.